Return & Exchange Policy

 

 [For Online Orders]


Returns are applicable on all regular priced items. This does not include lifestyle, intimates, accessories, lingerie products, gifts, all sale items and all other items stated under item description.

 

How to Return

You can Whatsapp us at 92739226 with your order number and let us know the item(s) you wish to return within 2 week from the date of delivery, please await our confirmation before proceeding.

*Please make sure all items are unworn, unwashed, unaltered and still have their tags intact

An inspection will be done to ensure that items are in a resellable condition before the store credit will be issued. Item(s) that do not meet our policy will not be accepted

 

[For Retail Purchases]

Store Exchange
1. For store purchases, you're more than welcome to make an exchange within 7 days* at the outlet you purchased from.

2. Only products in its original condition with the product tags still intact will be valid for exchanges.

3. For us to facilitate an exchange, you must have a valid receipt or order number for your purchase

4. You may exchange to another item:
• Exchange to lower value item - No refunds or reimbursements will be made
• Exchange to higher value item - A top-up is required

5. Exchanges to cash or credit is not allowed.
*Exchanges are made in-stores only


Refunds

1. All sales/exchanges are final

2. We do not provide refunds for store purchases.

*Purchase of sale items and accessories are final and cannot be returned, exchanged or refunded.